Refund/Return Policy
At Mindset, we strive to ensure that every customer is happy with their purchase. If you are not satisfied with your product, please review our refund and return policy below.
1. Return Eligibility
You may return unopened and unused products within 14 days of purchase. Items must be in their original packaging and in the same condition that you received them.
2. Non-Returnable Items
Opened products or items that have been used are not eligible for returns. We do not accept returns on sale items or gift cards.
3. How to Return an Item
To initiate a return, please contact us via the Contact Us page. You will be responsible for return shipping costs. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refunds
If your return is approved, we will process your refund within 7-10 business days. Refunds will be applied to the original payment method used for the purchase.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or refund for defective items at no additional cost to you.
If you have any questions or concerns about our refund and return policy, feel free to reach out to our customer support team.